Billing Policy

General

Use of Brand Sprint Academy products and services (including but not limited to Courses, Masterclass, Coaching, and Certification) constitutes your acceptance of and agreement to comply with Brand Sprint Academy's billing policy.

 

  • All accounts are set up on a prepaid basis. Payment must be received by Brand Sprint Academy before any billable product or service is provided/activated. In the event of a trial period, payment information must be on file before your account is created. You are required to keep a valid credit/debit card on file to charge for recurring monthly subscription and overage fees. All recurring subscriptions are automatically invoiced and charged to the credit/debit card on file.
  • Subscription billing is based on the availability of products and services within the parameters defined by their packages.
  • Payment receipts are provided electronically with each purchase, and may also be provided upon customer request.

 

Billing Cycle
  • Credit/Debit Card Billing: All credit/debit cards are automatically charged on the customer's specific billing cycle date.
  • Payment failure: In the event a credit/debit card fails to charge successfully, access to the product will immediately cease.
  • Deactivation: Brand Sprint Academy reserves the right to remove customer application data from its servers after nonpayment.
  • Cancellation of a subscription immediately closes access to the account. If there is time remaining on a subscription year, please contact support to re-instate access.

 

Fees
  • Collections Fee: In the event an account is submitted to a third-party collections service, a $35.00 processing fee may be assessed to the existing account balance. This fee is in addition to any other fees previously assessed on the account.
  • Chargebacks: If a customer initiates a chargeback, Brand Sprint Academy may assess a $50.00 processing fee for each individual chargeback.
  • Interest: Any charges not paid when due are subject to interest at a rate equal to the lesser of: (i) one and one-half percent (1.5%) per month; or (ii) the maximum interest rate allowed by applicable law.

 

Payment Methods

Brand Sprint Academy accepts payments from most major credit cards, and in some cases, PayPal.

 

Subscription Billing

Invoices are generated and payments are collected at the beginning of each billing period. Customer billing periods typically begin on the day of the month (or year for yearly plans) in which the customer purchased the Brand Sprint Academy subscription. Customers must request to cancel their subscriptions at least 10 days prior to their next billing date in order to avoid being charged on the billing date. Brand Sprint Academy will not prorate any portion of unused subscription services. All subscription fees are nonrefundable except as described below.

 

Package Upgrade/Downgrade

Brand Sprint Academy course subscriptions are purchased on a fixed-term basis. The collective is purchased on an ongoing, monthly basis until cancelled.

 

Refund Policies

Brand Sprint Academy's refund policies vary depending on the product as follows:

  • For course or book purchases, Brand Sprint Academy offers a full refund on a charge provided the request is made within 30 days of the purchase.
  • In the event of a multi-installment payment for a course or book purchase, a refund is only possible on the most recent payment.
  • For Collective recurring payments, refunds are only given on the first installment of a subscription, and only if the refund request is made within 30 days of the initial purchase, subject to the discretion of Brand Sprint Academy. 
  • Refunds may be requested on unused Coaching Services time (when purchased a la carte) at any time. Refunds are not offered for package Coaching Services.
Cancellation Process

Creating a Cancellation request: A request to cancel a Brand Sprint Academy application must be initiated at least 10 days prior to the next invoice date. For courses and books, cancellation can also be done via the Billing Profile self-service portal in your account. Any other request to cancel a Brand Sprint Academy product must be made via our customer support portal (find link at the footer of this page) with a Brand Sprint Academy representative at least 10 days prior to the next invoice date. Customers are encouraged to keep records of all communications regarding cancellation. Until a cancellation request is made, or a cancellation processed via the self-service portal, Brand Sprint Academy will continue to treat it as an open account. Unless cancelled, the billing cycle will continue, possibly resulting in a past due account that may be turned over to a third party collection service. It is imperative that you chat with a Brand Sprint Academy representative, utilize the self-service option, or submit an online ticket through the cancellation form if you wish to initiate cancellation of your Brand Sprint Academy account.

 

Cancellation of an account does not dismiss outstanding invoices or nullify previously agreed charges. At the time of cancellation, any outstanding balance must be settled. All cancelled accounts with an outstanding balance may be turned over to a third-party collection service.

 

Billing Disputes

Each Brand Sprint Academy customer agrees to provide Brand Sprint Academy 30 days to attempt settlement of any billing dispute before disputing with any third-party credit/debit card company or bank. Should Brand Sprint Academy receive a chargeback from a third-party credit/debit card company or bank on the customer's behalf before Brand Sprint Academy has been given a chance to resolve the issue, Brand Sprint Academy has the right to charge the customer for its time spent in resolving such disputes and any associated fees incurred by Brand Sprint Academy, in addition to the $50 chargeback fee mentioned above. Regardless of the outcome of the chargeback, Brand Sprint Academy retains the right to collect on any Services or fees that are due. Brand Sprint Academy may submit any disputed amounts to a collection agency. Once a chargeback has been received, Brand Sprint Academy has the right to suspend the account until the matter is resolved.

 

This document was last updated on May 21st 2020 at 5:18 pm PST.